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What if I'm not happy with them?

If you're not happy with your shoes, we do have a 30 Day Money Back Guarantee.

We are confident that our product will meet or exceed your expectations, but we fully understand that is not always possible and, subject to this return policy, we will gladly accept returns.

To qualify for a return:
* You have 30 days from the date of shipment to initiate the return or exchange of an item. After 30 days all items are subject to the terms and conditions of our warranty.
* Before returning, call 1-877-694-4762 for a return merchandise authorization (RMA). Return shipments without a valid RMA number clearly posted on the outside of the shipping box will not be accepted.
* All items must be returned in the original packaging with all stuffing paper, liner paper paperwork, and extra footbeds to insure full credit.
* We ship our shoes with shoe covers for your convenience. If you need to return the shoes, you MUST send the shoe covers back with your shoes or we cannot issue a refund.
* Shoes must have no visible damage such as the effects of moisture from wearing outside.
* Returned items that are missing parts are subject to a fee or rejection of the refund.

All items properly returned under this policy are eligible for a full refund of the purchase price, minus the shipping, handling, or other charges. Items returned but not in compliance with this return policy may be returned to you at your expense. In some special cases a RMA may be issued on an item that does not fully meet the return policy criteria. In this event we reserve the right to issue a partial refund to cover administrative costs.

Free Fit Exchange Policy:
Excludes International Orders. On your first order from us, please check your shoes fit on arrival. If the shoes don't fit, simply call 1-877-694-4762 or email us to arrange an exchange to another size. This free offer is limited to once per customer. For details about size and fit information Click Here

 

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Please note: we are unable to ship to post office boxes.

Free Fit Exchange Policy
Excludes International Orders.
On your first order from us, please check your shoes fit on arrival. If the shoes don't fit, simply call 1-207-717-4950 or email us to arrange an exchange to another size. This free offer is limited to once per customer. For details about Size and Fit Ordering Information Click Here

 
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